How Lydya AI handles compliance

Lydya AI answers leads who contact you first, on WhatsApp and Instagram. Here is how the product is designed around that.

Consent on first contact

When a new lead writes in, the agent asks for consent to continue the conversation and follow up.

The consent is logged with the chat, so you can see when and how it was given.

No cold calling

Lydya AI works on inbound only. It replies to people who message you or comment on your listings.

Voice is limited to calls you receive. There is no outbound or cold calling, in line with DLD Circular 02/2026.

Opt-out

If a lead asks to stop, the agent stops. Automatic follow-ups end and the request is honoured on every channel.

Data and your responsibilities

Chats and lead details are stored for your account and synced to your own Kommo. You decide who on your team can see them.

On Enterprise, a data processing agreement (DPA) is available on request.

Lydya AI is a tool. The broker remains responsible for compliance with DLD and RERA rules and the UAE PDPL. Please confirm your setup with your compliance officer. This page is not legal advice.

Back to Dubai page